FAQs

Q: How can I place an order?
A: Simply browse our collections, choose the products you like, add them to your cart, and proceed to checkout. You can pay using credit/debit cards, bank transfer, or other payment options integrated on our site.

Q: Do you ship internationally?
A: Currently, we only ship within Pakistan. We may expand internationally in the future.

Q: How long does delivery take?
A: Delivery typically takes 3–7 business days within major cities. For remote areas, it may take up to 10 business days.

Q: How much does shipping cost?
A: We offer flat-rate shipping of PKR [your rate] for all orders below PKR [free-shipping threshold]. Orders above that amount qualify for free shipping.

Q: What’s your return and refund policy?
A: We accept returns within 7 days of delivery for eligible items. The product must be unused, in original packaging, and with tags/intact seal. Refunds are issued within 5 business days after we receive and inspect the item.

Q: Can I cancel my order?
A: Yes, you can cancel your order before it has been shipped. Please contact us immediately at trendythingsmartt@gmail.com  to request cancellation.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, local bank transfers, and other payment gateways available at checkout.

Q: Do you offer product warranty?
A: Warranty depends on the product. Our product pages clearly state if a warranty is included. For claims, please email us with your Order Number and issue.

Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email or SMS. You can use that to follow your order's status.

Q: What if I receive a damaged or wrong item?
A: We are very sorry. Please report the issue within 48 hours of receiving your order by emailing trendythingsmartt@gmail.com  with photos of the item and packaging. We’ll guide you through the return or replacement process.